Privacy Policy — Healthbridge Africa
Effective Date: 12 August 2025
Last Updated: 12 August 2025
App Name: HealthBridge Africa
1. Introduction
HealthBridge Africa (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application and related services.
By using Healthbridge Africa, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the app.
2. Information We Collect
We may collect the following types of information, with your consent:
a. Personal Identification Information
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Name, date of birth, gender, contact details (email, phone number)
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National ID or other identity information (if required for verification)
b. Health & Medical Information (Sensitive Data)
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Electronic Medical Record (EMR) entries including diagnoses, prescriptions, allergies, family history, medical images, lab results, immunization records, and treatment history
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Chronic disease and condition tracking data
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Reproductive and sexual health information
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Mental and behavioral health data
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Physical therapy and rehabilitation records
c. Device & Usage Data
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Device type, operating system, app version
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Log data (usage events, error logs)
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IP address and location (when required for certain health services or regional compliance)
d. Communication Data
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Chat, call, or video consultation history with healthcare providers (stored securely and encrypted)
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Forum and community posts
3. How We Use Your Information
We use your information to:
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Provide Healthcare Services
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Store and manage your EMR for continuity of care
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Enable interoperability with hospitals, clinics, labs, and imaging centers
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Facilitate consultations and clinical decision support
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Health Management & Prevention
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Manage diseases and conditions, medication schedules, and treatment progress
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Provide reproductive, mental health, and preventive care resources
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Communication
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Notify you about appointments, results, or important health alerts
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Enable chats, calls, and forum interactions
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App Improvement
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Monitor app performance, detect issues, and enhance user experience
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4. How We Share Your Information
We do not sell your personal or health data. We may share your data only in these situations:
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With your consent — When you authorize sharing with a doctor, clinic, or lab
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With healthcare professionals — For diagnosis, treatment, or clinical decision support
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With service providers — Such as Firebase (authentication, messaging), Agora (video calls), and AI processing providers for non-diagnostic analysis
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For legal compliance — If required by law, court order, or to prevent harm
5. Data Storage & Security
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All data is encrypted in transit.
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Medical data is stored in secure databases with restricted access
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AI interactions process only the information necessary to fulfill your request, and we do not store unnecessary AI logs linked to your identity
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Access is role-based — only authorized healthcare professionals can view or update relevant records
6. Data Retention
We retain your data as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
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Access and download your medical data
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Correct inaccurate information
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Withdraw consent for certain processing
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Request deletion of your data
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our services are intended for users aged 18+. Minors may use the app only with parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in-app and on our website with the “Last Updated” date.
10. Contact Us
For questions, concerns, or data requests, please contact:
The HealthBridge Team
Email: admin@healthbridge.cloud
Address: Cameroon